Unable to connect to internet

[Tracey8314]

For a few months now, I am having trouble connecting my tv to the Internet. it's happening on a daily basis and can take a few hours and then other days it connect straight away. Could you please help me with this situation? Many thanks

[Danz994]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

[Tracey8314]

Thank you. Since I've wrote this post I have been in contact with customer service and hopefully the problem has been resolved. 

many thank for replying 

[Danz994]

Good Afternoon @Tracey8314 That's perfect, thank you for letting me know. Thanks, Danielle