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Discussion topic: Unable to connect on certain devices

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This message was authored by: Hebbeia

Unable to connect on certain devices

My Internet is working fine but over the last week I have been unable to connect my TV, my laptop and other devices. When I search available WiFi networks it comes up but then when I select it and input the details it tells me that connection failed or connection unavailable. Please can someone advise. I've tried to reboot everything and moved the WiFi security level nothing is working.
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This message was authored by: jamesn123

Re: Unable to connect on certain devices

Posted by a Superuser, not a Sky employee. Find out more

Hi @Hebbeia 

Have you tried a factory reset by holding the reset button on the rear of the hub for 30 seconds?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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