Unable to ‘apply’ to split channels to use Amazon Echo Plus

[4West11]

I have spent hours trying to connect my Echo Plus to Sky. Having read posts I appreciate that a channel split is necessary. I have tried to do this, but when I click 'apply' at the bottom of the page, it will not load and I receive a message saying 'connection is lost'. Can anyone please help me? The Echo works perfectly well with BT and Plusnet. 

[GD1 · Accepted solution]

@4West11  When splitting the channels you do need to user a device connected to the router by ethernet.

[4West11]

Hello. I have now split the channels but it still won't connect to the internet. 'Sorry, I'm having trouble understanding right now'. It is set up to connect to 2.4Ghz. I have asked for the time and day, and it did respond but not very quickly. Now it's frozen on blue and green. Any further advice please?

[GD1]

@4West11  If amazon devices are not recognising commands then it's not a Sky router issue but a an amazon device issue, you need to reach out to them.

[cookiemonsteruk]

@4West11 

If you have seperated wifi so that there are two networks showing for your hub make sure the device you are using to set the amazon up is on the same ssid

If that still fails follow the steps below

https://www.amazon.com/gp/help/customer/display.html?nodeId=GTCMJJGCN6WMRB98

[4West11]

Hello. I have split the channels but my Amazon echo is still not connecting. I have read that some people have mentioned removing the Sky shield. Is this something that I should contact Sky to do? Also, by removing it will it leave me vulnerable?

[4West11]

Hello. I have split the channels but my Amazon echo is still not connecting. I have read that some people have mentioned removing the Sky shield. Is this something that I should contact Sky to do? Also, by removing it will it leave me vulnerable?

[Highlinder]

@4West11You can change your broadband shield settings via my account, you will find it in the Broadband & talk area.

[Chrisee]

@4West11 Amazon devices can be difficult to connect to wifi no matter the ISP. A common problem is that the memory used to record the log on data on the device can get corrupted so cannot accept the new value. 

The quickest way round this is to do a factory reset on the Echo. Amazon changes how to do this on different generations but this is the method for 3rd and 4th generation Echos https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=GCVV6G7AY7AFJF4K