URGENT: No Installation Progress – Activation Due 29 May, Financial Penalty at Risk

[Bharatbs84]

Hi Sky Community,

I'm hoping someone can help escalate my broadband order urgently, as I'm facing a real financial risk if this isn't resolved quickly.

Here's my situation:

• Order confirmed 29 April 2026 – activation date given as 29 May 2026
• Order Reference: ORD9101

The problem is:

1. No Openreach engineer has visited to install the external fibre line. Nothing has happened externally at my property.
2. No follow-up contact from Sky since the original confirmation email.
3. I cannot track my order online – the Sky website shows nothing under my account.
4. My current provider's contract ends 5 June 2026. If Sky's service is not live in time, I face a £50 penalty charge for early exit.

With less than 10 days to activation and no sign of any installation activity, I'm very concerned this date will be missed.

Could someone please:
- Confirm my order is active and progressing
- Advise when Openreach will attend for the external line installation
- Confirm whether the 29 May activation date is still achievable

I'd appreciate an urgent response given the financial implications.

Thank you,
Bharat

[caesarome]

@Bharatbs84 

As we are customers here who help each other I would give Sky a call and quote that order reference to them and ask them for an update in to what is happening with the order.

[Bharatbs84]

I was hoping to get some support from Sky staff here. Because the calls didnt connect to rite place.. kept transferring me to various departments.