Dear Sir or Madam - We had an engineer come round on the 11th September because our Boradband was not connectin. He changed the socket and it worked for a bit but the same situation happened again and we think it has to do with the box on the street. The broadband box only has the two green lights on either side on but the middle light is not on and depsite restarting it is not working. PLEASE SORT THIS OUT IMMEDIATELY.
Posted by a Superuser, not a Sky employee. Find out more
@lillyofsf You are not talking to Sky as we are customers like yourself. Could you follow the directions below to see if it can find then external fault.
If it finds an external fault it should enable you to book an engineer.
After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.
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