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Discussion topic: Two WiFi boosters not connected

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This message was authored by Jonny11 This message was authored by: Jonny11

Two WiFi boosters not connected

We have two Sky WiFi boosters, one in our kitchen and the other in our son's room and the middle light "Connected" on both isn't lit up. the other two lights are green on both. For context we have a Sky Q and Sky router in the living room and a mini box in our bedroom. Was working great until today. Can't seem to reset or get them working again. Any ideas?

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This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Two WiFi boosters not connected

Posted by a Sky employee

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Thanks

Lisa - Sky Tech Team Expert
This message was authored by tuckerson2 This message was authored by: tuckerson2

Re: Two WiFi boosters not connected

I have the same exact issue! Two sky boosters in our cottage and neither of them will connect.

A sky Q box in the living room and a minin box in the bedroom - the Sky Q box is near enough to the router to be connected but the mini box is getting nothing due to its reliance on the booster.

Have tried all the tricks  - reset, wifi button - nothing seems to be working

 

 

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