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Discussion topic: Tv working but not broadband. Cant watch tv as a white box appears. Due to broadband outage. Why can

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Message posted on ‎19 Nov 2025 09:49 AM

Tv working but not broadband. Cant watch tv as a white box appears. Due to broadband outage. Why can

Cant get rid of the white instruction box on tv screen regarding broadband not working. Tv working but I want to somehow remove the instructions. I managed to remove it once but after a minute or two it appears again. (There is an outage in the area for internet). 

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Avatar for TimmyBGood
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This message was authored by: TimmyBGood

Message posted on ‎19 Nov 2025 10:13 AM

Re: Tv working but not broadband. Cant watch tv as a white box appears. Due to broadband outage. Why

Posted by a Superuser, not a Sky employee. Find out more

@Oldlady3 

 

If that's a message being generated by the television set operating system then it may need the TV remote to remove it.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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This message was authored by: Oldlady3

Message posted on ‎19 Nov 2025 10:41 AM

Re: Tv working but not broadband. Cant watch tv as a white box appears. Due to broadband outage. Why

Yes thank you.  But I want to know 'how'. 

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Message posted on ‎19 Nov 2025 10:49 AM

Re: Tv working but not broadband. Cant watch tv as a white box appears. Due to broadband outage. Why

Posted by a Superuser, not a Sky employee. Find out more

@Oldlady3  We have no idea what TV you have so can't tell you how other than to use your TV  original remote to remove said message.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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