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Discussion topic: Tv keeps freezing

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This message was authored by: Stuart136

Tv keeps freezing

tv runs off of the internet and it keeps freezing and loosing it's picture and a round symbol apears when loading in the centre 

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This message was authored by: Chrisee

Re: Tv keeps freezing

Posted by a Superuser, not a Sky employee. Find out more

@Stuart136 Streaming TV requires a good strong wifinsignal or use of ethernet cables. Poor WiFi coverage is probably the most common question we get in the forum. In many homes a single Sky hub cannot provide a usable wifi signal in every room due to the layout and type of construction of the property especially in older homes. Assuming the hub is in the best possible position which is out in the open on a surfsce then the only answer is additional wifi sources. 

Your choice.is to either buy Sky's add-on WiFi Max bundle which can supply up to 3 extenders see https://www.sky.com/help/articles/sky-wifi-max or buy your own wifi system and use that instead of the Sky hub's WiFi.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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