Turning off SIP ALG

[DaveStreet]

I can see on the forums the steps to turn off ALG on your router.

Unfortunately under advanced I have no ALG options and there is nothing to turn off?

[TimmyBGood]

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@DaveStreet wrote:

Unfortunately under advanced I have no ALG options and there is nothing to turn off?

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If you have a white Max Hub, that would be as expected: there isn't any such setting available to users.

Sky is apparently in the process of addressing an issue with Max Hubs and SIP phones.

[Treacle08]

Can someone escalate this message? 
I have sky max white hub and have issues with incoming calls on my VOIP Yealink Phone, the calls disconnect 

[GD1]

@Treacle08  I'm afraid we can't escalate your message as the messaging service is offline, you'll need to call Sky.

[Treacle08]

Can someone escalate this message? 
I have sky max white hub and have issues with incoming calls on my VOIP Yealink Phone, the calls disconnect 

[daveNOS]

@Treacle08 No, as already mentioned the escalation service is offline and there is no update on when it will be back. You will have to call Sky.

[Treacle08]

No hope then as I have had no response at all from the team that are supposed to be calling me back! Again ! 

[Treacle08]

Do we know how long this will take ?