Trying to watch films = buffering all the time

[Brandy1861]

Trying to watch prime or paramount films or even some programs is a real issue. It just keeps stopping wheel spins for ages, restarts then does it over andvover again. Got to point I can't watch anything unless using a memory stick to play videos. Speed check and broadband test says all OK but must be so.ething wrong when can't watch them surely! Any ideas or solutions please? 

[Greenfingers001 · Accepted solution]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147