Trying to set up Sky Max Pod

[SimSA]

I've signed into the MySky app to follow the instructions for the Sky Max Pod Wi-Fi extender that I received today. The MySky app doesn't seem to recognise that I am using the app and keeps telling me to download it even though I'm already in it! I have the latest version but I keep going in a loop back to the App Store to reopen the app! I just want to access the instructions on how to set up the Max Pod please 

[mrsky30]

Did you have to call for sky pod or was there another online way to get one thank you hope it's sorted soon 

[Tomottc]

Did you get this sorted? I'm in the same situation.

[JimM1]

@Tomottc Have you tried the help.

https://www.sky.com/help/articles/sky-wifi-booster-what-do-you-need-help-with

[Tomottc]

Yeah it feels like I've tried everything. I was on the phone to someone who ended up giving up and wants to send an engineer round. It tells me to set it up via the serial number on the app but for the life of me I can't find where to set it up using the serial number.

[Tomottc]

"We'll walk you through step by step in the app". Where!? How!?

[JimM1]

@Tomottc And that will be the app walking you through it!

Sky WiFi booster | Sky Help | Sky.com | Sky Help | Sky.com

[Tomottc]

That link doesn't assist with connecting via the serial number. It just ends up directing you to the app which takes you back to the start and the cycle continues. This is the problem OP had too.

[JimM1]

@Tomottc Where did you get the pod from?

[Tomottc]

Sky sent it to me

[JimM1]

@Tomottc So the serial number off the POD will be registered to your account if sky did it correct? The POD and the HUB are next to each other when you try to set them up?

[Tomottc]

Well that would've been ideal but it isn't listed