Troubleshooting the hub

[Vikky]

I've rang up and the automated person told me to troubleshoot my hun as there seems to be a problem but I can't find how to do it. I'm new to sky and my kids aren't impressed they can't connect their phones. 

[JimM1]

@Vikky Here is the link that will get you going, and the 2nd so you can look see what it thinks is good to your home.

https://www.sky.com/help/articles/broadband-diagnostic-start

https://www.sky.com/servicechecker

Get you trouble shooting out off the way first, the ability to NOT connect is another bridge to cross.