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Discussion topic: Trouble with

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This message was authored by Mattykarla This message was authored by: Mattykarla

Trouble with

Having trouble with my sky broadband very slow and sometimes will not connect and will not connect to the apps and can't use internet on my apple phone I have had sky now for 20 plus years and it's getting worse not better

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This message was authored by Highlinder This message was authored by: Highlinder

Re: Trouble with

Posted by a Superuser, not a Sky employee. Find out more

@Mattykarla Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

 

Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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