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Discussion topic: Trouble downloading data to any device

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Avatar for Colin+Thomas
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This message was authored by: Colin+Thomas

Message posted on ‎19 Jun 2026 05:24 PM

Trouble downloading data to any device

We are having issues with downloading information to devices, systems being frozen and being kicked off.
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Avatar for Chrisee
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Superuser
This message was authored by: Chrisee

Message posted on ‎19 Jun 2026 05:39 PM

Re: Trouble downloading data to any device

Posted by a Superuser, not a Sky employee. Find out more

@Colin+Thomas try rebooting the hub after it fully restarts check the lights on it using this guide https://www.sky.com/help/articles/hub-lights-explained-start

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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