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Discussion topic: Tonie box set up

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This message was authored by: JohnCash

Tonie box set up

We have Tonie a box (sent an old one back thinking it was the Tonie itself that wouldn't work)

 

we have upgraded from the black router box to sky max white hub. 

however the Tonie box will not connect to this WiFi at all. I have disabled the 5ghz frequency so only the 2.4 ghz is available however this still doesn't work. 

I have tried everything andn tried to manually add data into but the Tonie keeps stating my password is wrong when I have copied and pasted it in ?

 

any idea how to resolve ? Otherwise we will be leaving to virgin 

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This message was authored by: TimmyBGood

Re: Tonie box set up

Posted by a Superuser, not a Sky employee. Find out more

@JohnCash wrote:

 

 

we have upgraded from the black router box to sky max white hub. 

however the Tonie box will not connect to this WiFi at all. I have disabled the 5ghz frequency so only the 2.4 ghz is available however this still doesn't work. 

 


Have you moved the wireless encryption from its default WPA3-T to WPA2?

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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