0

Discussion topic: Told not in uk when visiting websites

Reply
This message was authored by sal1981 This message was authored by: sal1981

Told not in uk when visiting websites

I tried to sign in to national lottery account and was told I can't because I'm not in uk! I am in uk. 

Reply

All Replies

This message was authored by Addie15 This message was authored by: Addie15

Re: Told not in uk when visiting websites

Posted by a Sky employee

Hi there, @sal1981. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

This message was authored by PaulB1969 This message was authored by: PaulB1969

Re: Told not in uk when visiting websites

Probably due to your device hiding your IP Address , lottery checks for IP and if it's hidden defaults to not in the UK.

 

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion