Timed out error when connecting to wifi

[Lpr89]

So a couple of weeks ago just switched to sky WiFi, no issues until now when my WiFi decides to disconnect from my phone & now I'm trying to connect back it's saying error session timed out!!

Tried to connect a few times but it ain't having it, done tests on WiFi and its saying working perfectly.. I'm very confused. 

[Tom-W19]

Hi @Lpr89 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Greenfingers001]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks