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Discussion topic: This is ridiculous

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This message was authored by: Pringle161

Message posted on ‎05 Nov 2025 09:19 AM

This is ridiculous

I placed an order for an engineer to be booked and come to my home as I'm getting under  the guaranteed speed and it has been pending now for 3 months with a message saying "coming soon". This is truly ridiculous that I'm paying £31 for just broadband and it is not even working properly!!!!!

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎05 Nov 2025 09:36 AM

Re: This is ridiculous

Posted by a Superuser, not a Sky employee. Find out more

@Pringle161 

Have you chased this up with Sky by calling them ?

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This message was authored by: TimmyBGood

Message posted on ‎05 Nov 2025 10:02 AM

Re: This is ridiculous

Posted by a Superuser, not a Sky employee. Find out more
@Pringle161 wrote:

This is truly ridiculous that I'm paying £31 for just broadband and it is not even working properly!!!!!

You can use this to argue for release from a minimum contract term (if applicable) but realistically Openreach is increasingly reluctant to put resources into fixing faults on the legacy copper network.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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