They’ve changed my date and still no signs of my sky hub

[CraigNunn]

I was due to have an engineer to my new house on the 13th November I have took time off work to be able to be in. However, they have now changed my date, for the engineer visit and my sky hub still has not been dispatched.

I have now been waiting for Internet for three weeks. What should I do? Do I need to contact them or is this standard practice

[Chrisee]

@CraigNunn the hub should be  dispatched to arrive a couple of days before the new install date 

[Daniel0210]

@CraigNunn 

Hubs for new activations are normally dispatched via Royal Mail to arrive a few days prior to the activation date.

Once sent out you can usually track its progress. The postie will usually leave it hidden if no one is in. You don't need to sign for it. The postie should also pop a card through the letterbox telling you where it was left and the tracking should show some information on it too.

[TimmyBGood]

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@CraigNunn wrote:

 Do I need to contact them or is this standard practice

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Unfortunately rescheduling isn't uncommon, particularly for new FTTP installations at this time of year.

If it's in the UK, putting the address into the BT Wholesale Availability Checker may indicate possible issues.

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome 

It's the table and the two text lines below it which are most useful.

Remove any personal information (such as the address itself) if you post an image.