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Discussion topic: Thermostat controls not connecting to Wi-Fi

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Avatar for Simon07
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This message was authored by: Simon07

Message posted on ‎03 Dec 2024 08:16 AM

Thermostat controls not connecting to Wi-Fi

My heating controls are not connecting to WiFi - but if my phones WiFi is on it's connects to that . Be asked by nest to connect you guys - can you give any help please - thank you 

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Avatar for Chrisee
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This message was authored by: Chrisee

Message posted on ‎03 Dec 2024 08:22 AM

Re: Thermostat controls not connecting to Wi-Fi

Posted by a Superuser, not a Sky employee. Find out more

@Simon07 is your Sky hub black or is it white? Is your Nest thermostats an old model or the vurrebt type?

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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This message was authored by: TimmyBGood

Message posted on ‎03 Dec 2024 08:48 AM

Re: Thermostat controls not connecting to Wi-Fi

Posted by a Superuser, not a Sky employee. Find out more

@Simon07 

 

With a white Max Hub you may need to reduce the wireless security level from WPA3 to WPA2-PSK using the Hub settings in the My Sky app.

You can use the same settings to temporarily disable the 5Ghz WiFi band: remember to re-enable it afterwards if you do this.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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