There's no internet connection

[Rogerio]

Hi, My connection dropped suddenly. I restart the modem but I still haven't connection. Could you help me, please?

[caesarome]

@Rogerio 

First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

[Rogerio]

Thank you. Yes, there is a outage here since Thursday.