There is no light at all under LOS

[Jo19691]

We have no internet connection to TV. On the Openreach box only 3 lights are flashing, LOS has no light at all.

[Addie15]

Hi there, @Jo19691. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[FLC]

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@Jo19691 wrote:

We have no internet connection to TV. On the Openreach box only 3 lights are flashing, LOS has no light at all.

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That's exactly as it should be. LOS is a fault condition (Loss of Signal), so you need to look at the router connection & lights.

https://www.sky.com/help/home/broadband/sky-broadband-equipment/sky-hub/lights-on-my-sky-hub/article...

[Routeplanner]

I have the same issue - new router fitted last week for fibre upgrade - TV not connected since - please advise

[Routeplanner]

I have the same issue - new router fitted last week for fibre upgrade - TV not connected since - please advise