The speed to my hub is very slow and I currently have no WIFI

[Wz1]

Our download speed is extremely slow. We currently can't download any films. The menu to cha he channels is very slow with the wheel spinning for ages. Our Wi-Fi keeps dropping out

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147