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Discussion topic: The router is not working

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This message was authored by: AnetaCzarnecka

The router is not working

Is not first time that I have issues with the broadband the connection from socket to router not working
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This message was authored by: Chrisee

Re: The router is not working

Posted by a Superuser, not a Sky employee. Find out more

@AnetaCzarnecka see here forcwhat the lights on your Sky hub mean and what to do https://www.sky.com/help/articles/hub-lights-explained-start

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by: JimM1

Re: The router is not working

@AnetaCzarnecka If you have found that the POWER socket is working if that is what you are indicating, and the hub has NO lights on it then either the PSU has failed, the sky Hub has failed and that all depends on which sky hub you have also!. See the link about hubs below!

Few variations and power connections for different types!

 

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

 

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This message was authored by: AnetaCzarnecka

Re: The router is not working

Ive done all steps and is not working 

This message was authored by: Chrisee

Re: The router is not working

Posted by a Superuser, not a Sky employee. Find out more

@AnetaCzarnecka call Sky in the morning to get it replaced.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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