The external cable is broken - how do I get an engineer?

[Alex106]

The cable to my hub that comes through the wall is broken. I can't seem to find any info on how to arrange for an engineer to fix it in Sky's endless circular bots and 'helpful' articles. 

can anyone advise how I can just organise a repair? 

[JimM1]

@Alex106 Have you logged into your account and run a service check, if it fails then should advise engineer visit required to repair?

[Alex106]

@JimM1 Unfortunately it keeps saying it's working even though the hub is flashing red...

[JimM1]

@Alex106 The quickest method to resolve would be to call sky direct, report the fault and have the agent arrange for the engineer to repair.

Link below once you select the correct option will display the number to call.

Support with other needs | Sky Help | Sky.com