Terrible internet

[Hayley132]

The connection range of the router is terrible. I'm in the room next to the router and the connection drops or puts me in a 2.4ghz bandwidth. Even when sat in the same room as the internet it is that slow I have to use my mobile data rather than the internet. I am aware the lines I am currently on are copper but my neighbours have full fibre or at least fibre. My kids are studying for college and university and constantly have internet issues. 

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.