Terrible experience new customer.

[Dallers]

My experience. Considering cancelling and going elsewhere. Surely it should not be this difficult? 

I ordered on Wednesday for new Sky Broadband so I got the £60 voucher. I am not moving into the property until the 22nd February.

During the ordering the process it wouldn't let me choose a date so it was set for the 23rd January and said I could change it in the app. Since then the order has not appeared in the app and I have completed all troubleshooting several times. So I could not change the date. 

I called and was wrongly told I couldn't change the activation date...then complained and somebody said I could change it and confirmed they would change it to the 24th February. 

I have heard nothing, and just received a text to say my Sky WIFI max router (which I chose not to take as it's £4 more) was on the way to the empty address, and it still appears it will be activated on the 23rd January. 

[stereohaven]

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@Dallers wrote:

...I have heard nothing, and just received a text to say my Sky WIFI max router (which I chose not to take as it's £4 more) was on the way to the empty address, and it still appears it will be activated on the 23rd January. 

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I can't help on the dates but I wouldn't worry about this, the white "Sky Max Hub" is pretty much the default now, especially on full fibre connections and shouldn't be confused with Sky WiFi Max which is a chargeable service you can take (or not).

I know the sales journey suggests you only get the latest hub if you take the Sky WiFi Max service, but that isn't the case.