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Discussion topic: Terrible broadband in north west Kent tonight

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Adgroom
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This message was authored by Adgroom This message was authored by: Adgroom

Terrible broadband in north west Kent tonight

‎23 Dec 2024 07:56 PM

Sky Q and other streaming services keep freezing 

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caesarome
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Superuser
This message was authored by caesarome This message was authored by: caesarome

Re: Terrible broadband in north west Kent tonight

‎23 Dec 2024 08:08 PM

Posted by a Superuser, not a Sky employee. Find out more

@Adgroom 

Try running the line test here:

 

https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

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