Terrible WiFi

[AnneGregory]

I have recently "upgraded" to fibre and it was ok for first few days but then started to lag and tonight I couldn't wait to watch house of dragon but it's unbearable. The broadband check says there's a problem with my wifi but not how to fix it! It just keeps going round in circles saying "let's fix it" but then just checks the connection again and says there's a problem...let's fix it...😡 I've turned the router off for 5 minutes but don't know what else really 

[caesarome]

@AnneGregory 

Can you try running this line test:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

If you have a similar issue with this then you will have to call Sky tomorrow about this.