Television keeps buffering. This has only happened since changing to fibre

[carolann66]

Since changing to fibre our television apps are buffering badly. I am really disappointed as this was supposed to be faster and better which not having had problems before this is not what we expected. I have checked our line and all seems to be good although this is not the case

could you please come back asap

carol-Ann Marshall 

[jamesn123]

@carolann66 

What TV is it and how is it connected to your hub? Do other devices suffer any issues?

[carolann66]

Hi James 

it is a LG OLED,

the email downloads on phone can be slow but tv is main issue.

[jamesn123]

@carolann66 

Is the WiFi signal strength to the TV good or is it quite far away?

[Rossy2644]

I've had a similar issue watching programmes on Amazon Prime and on YouTube, both via Sky Q, in the past week. 

I called bb tech support yesterday (3/9) and they ran a line check, I am only on Sky Superfast with a speed of around 70mbps, and was told the line was good.  The rep then got me to reset my SkyQ box and he thinks the issue is with the box rather than the bb. 

I haven't watched programmes on Prime or YouTube yet to see if that has fixed the issue but it might be worth giving tech support a call and see if they can lead you through the SkyQ reset as well?