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Discussion topic: Technical fault returned when I submit a home move request

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This message was authored by Sharron8 This message was authored by: Sharron8

Technical fault returned when I submit a home move request

We are moving in about a month to a new build house. It is listed allows me to select it as a place to move to but when ever I try to do the final submission it says "sky is experiencing a technical fault" tried multiple times on many different days. 

 

possibly related to the new build address? Can't find a number to speak to anyone and the chat bot is worse than useless

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Technical fault returned when I submit a home move request

Posted by a Superuser, not a Sky employee. Find out more

@Sharron8 wrote:

Can't find a number to speak to anyone 


@Sharron8 
To call Sky dial 150 (free) from your Sky Talk landline or a Sky mobile or alternatively use the following link
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ leading to a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ to see a dedicated ROI number.

The posting of full phone numbers isn’t permitted on the forum.

Any calls to Sky will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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