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Discussion topic: Teams calls freezing

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This message was authored by: Dan274

Teams calls freezing

My team calls keep freezing or dropping out in office upstairs. laptop in same room next to booster.  Teams calls ok downstairs and all other devices ok.  Tests show all strengths are good.  Can't be laptop as it's fine elsewhere. Do we need a new booster or box? 

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This message was authored by: jamesn123

Re: Teams calls freezing

Posted by a Superuser, not a Sky employee. Find out more

Hi @Dan274 

This sounds like your Teams calls struggle when you are upstairs connected to your Sky booster, but when your downstairs connected to the main router they are fine. Is this correct?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
This message was authored by: Dio1969

Re: Teams calls freezing

I have similar issues, Teams constantly dropping me out of calls, although I havent tried moving closer to the main router to see if I get the same problem

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