TV says I have no internet connection but I do.

[LynJoy]

I've reset the router three times and I'm getting fed up with Sky.  No help from Customer Services at all.

[JPR007]

@LynJoy If the internet is working on other devices then how or why is that a Sky issue? 

It sounds like it's the TV rather than your router. Have you tried a network reset on the TV in its settings and then try reconnecting it? Assuming you are connecting via Wi-Fi?

[jamesn123]

@LynJoy 

What TV is it? 3rd party? Sky +? Sky Q? Sky Stream? Sky Glass?

[Ferris8162 · Accepted solution]

I have sane problem no network connection apps not working because of this, Internet is working on all other devices 

[LynJoy]

Hello everyone who replied to my problem.  I managed to go to Settings and then a factory reset.  Came up with a series of steps which i had almost completed when it asked me to go to a sky.com/activate now.  this page no longer works.  I finally managed to get through to sky customer services after hanging on the phone for about 50 minutes.  Very helpful lady who went through everything and I can now watch my TV but I have to use my TV remote to change the volume because the sky remote won't do that for some unknown reason. @Ferris8162 @JPR007 @jamesn123 @Exiled-in-HH

[zxy321]

I've had same issue all week. No access to tv apps etc in the main tv, & the tv in the bedroom which should be connected via multiriim aubscription stopped working earlier this week. has this been a common issue with sky this week?

[Ferris8162]

Seems to be ever since sky Internet went down earlier in the week

[zxy321]

Issue now fixed thanks to the help of a sky rep I managed to speak to this morning. Guess they were busy this week as I couldn't get an answer but sorted now.