when we are watching any channels they cut out or freeze multiple times during the program. my sky app states there is a poor connection. but we haven't moved the hub or the puck since installation. so we ideally need someone out to review this. we have tried all your prompts on here and none of them have fixed the issue.
there is clearly an issue with my sky internet. and i would expect there to be a support team to deal with this. if you cannot help please send me a phone number we can call to get the support we need
Posted by a Superuser, not a Sky employee. Find out more
@paula1990 If you are new to the forum or this is your first post then welcome to the Community, which is predominantly made up of Sky customers helping other Sky customers. You aren’t talking to Sky by posting here.
To call Sky dial 150 free from your Sky Talk landline.
▪️ I AM NOT A SKY EMPLOYEE ▪️ [I only provide help on the forum boards so Private/Direct Messaging is switched off] ▪️ Sky customer since 2001 with: Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
