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Discussion topic: TV cannot connect to Wi-Fi

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This message was authored by: Xristina1976

TV cannot connect to Wi-Fi

My TV and my phone cannot connect to Wi-Fi .All the other devices in my house are connected.
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This message was authored by: caesarome

Re: TV cannot connect to Wi-Fi

Posted by a Superuser, not a Sky employee. Find out more

@Xristina1976 

When  you try to connect either of them what happens and have you tried a reboot of your broadband hub at the mains ?

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This message was authored by: Xristina1976

Re: TV cannot connect to Wi-Fi

I tried a reboot several times. The message in my TV screen is: "Home Screen  is Currently  Unavailable.  A network error has occured". And when I go to network settings my network is coming as saved but not available. 

This message was authored by: caesarome

Re: TV cannot connect to Wi-Fi

Posted by a Superuser, not a Sky employee. Find out more

Did you reboot both the TV and the broadband hub ?

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This message was authored by: Me134

Re: TV cannot connect to Wi-Fi

Posted by a Superuser, not a Sky employee. Find out more

@Xristina1976 wrote:

I tried a reboot several times. The message in my TV screen is: "Home Screen  is Currently  Unavailable.  A network error has occured". And when I go to network settings my network is coming as saved but not available. 


If this is your actual TV rather than a Sky box (although it probably applies anyway) then can you delete or 'forget' the currently stored WiFi connection on the TV? The same may apply to your phone as well although phones can normally store multiple WiFi networks.

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Not a Sky employee
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Sky Q with 2GB UHD box wired to the Sky Max router
Samsung S95C TV, HDMI to Sonos Beam Gen 2
Sky FTTP 500Mb to Max Hub
Pair of TP-Link Deco BE65's in AP mode used for main WiFi access, main Deco hardwired to Max hub

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