10 Aug 2024 05:35 PM
Well appears Sky are no help so if you are not delivering what I am paying g for that means you are in breach of the contract and I can move suppliers
10 Aug 2024 05:38 PM
Posted by a Superuser, not a Sky employee. Find out more
What are you paying for?
What speed are you getting?
What is the issue?
10 Aug 2024 05:54 PM
Posted by a Superuser, not a Sky employee. Find out more
@Sarahwi wrote:Well appears Sky are no help so if you are not delivering what I am paying g for that means you are in breach of the contract and I can move suppliers
@Sarahwi Actually no it doesn't, If the issue is related to your line and Sky cannot get it fixed via Openreach then you should be offered the option of leaving, if the issue is related to WiFi connections or issues inside your property then that wouldn't trigger the option to leave as it would be down to you to fix.
10 Aug 2024 05:56 PM - last edited: 10 Aug 2024 05:57 PM
Posted by a Superuser, not a Sky employee. Find out more
@Sarahwi wrote:
that means you are in breach of the contract and I can move suppliers
Nope: broadband delivery is 'best effort' based on national infrastructure which Sky doesn't own or operate, as @daveNOS indicates.
If you leave arbitrarily then it's you who are automatically in breach of contract.
10 Aug 2024 06:00 PM
Cheers
engineer checked the line and no issues, guy even fitted a new box inside and yet still keep losing signal
10 Aug 2024 06:02 PM
Posted by a Superuser, not a Sky employee. Find out more
That probably suggests the issue is WiFi rather than broadband: ISPs will provide a limited amount of help with that (typically at extra monthly cost) but a better investment may be a third party mesh wireless system.
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 4 hours
New Discussion