Switching supplier

[Sarahwi]

Well appears Sky are no help so if you are not delivering what I am paying g for that means you are in breach of the contract and I can move suppliers 

[cookiemonsteruk]

@Sarahwi 

What are you paying for?

What speed are you getting?

What is the issue?

[daveNOS]

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@Sarahwi wrote:

Well appears Sky are no help so if you are not delivering what I am paying g for that means you are in breach of the contract and I can move suppliers 

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@Sarahwi Actually no it doesn't, If the issue is related to your line and Sky cannot get it fixed via Openreach then  you should be offered the option of leaving, if the issue is related to WiFi connections or issues inside your property then that wouldn't trigger the option to leave as it would be down to you to fix.

[TimmyBGood]

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@Sarahwi wrote:

that means you are in breach of the contract and I can move suppliers 

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Nope: broadband delivery is 'best effort' based on national infrastructure which Sky doesn't own or operate, as @daveNOS indicates.

If you leave arbitrarily then it's you who are automatically in breach of contract.

[Sarahwi]

Cheers 

engineer checked the line and no issues, guy even fitted a new box inside and yet still keep losing signal

[TimmyBGood]

@Sarahwi 

That probably suggests the issue is WiFi rather than broadband: ISPs will provide a limited amount of help with that (typically at extra monthly cost) but a better investment may be a third party mesh wireless system.