Switching Credit

[To1126]

I was already a Sky customer with my TV package and was advised by Sky that if I switched my broadband that I would qualify for £100 switching g credit as the termination charge for my BT contract was £248

I have sent all the required information on PDF format to the Sky Switching credit team , my final BT bill which clearly states my contract early termination charge also my Bank statement showing I paid the BT bill , my Sky ID number , Address etc 

I keep getting a standard automatic reply that they acknowledge my credit claim and to please send me the information required. The Emails do not come from a person and do not tell me what the problem is .

There is no Telephone number that deals with credit claim issues and when I phoned Sky the Representative has no idea who deals with this and can't give you a phone number or a person to talk to .

Why is the Switching credit team uncontactable , it is very frustrating for the customer . HELP !

[Chrisee]

@To1126 this link includesxan email address to use if it is more thsn 24cdays since your claim see https://www.sky.com/help/articles/switching-credit-offer

[To1126 · Accepted solution]

Thank you for your post @Chrisee , my Application was on the 12 th of September , I will wait a bit now with your  information , many thanks for the information link .