Switched to sky what happens with my current broadband

[Nagh1992]

So ive just switched to sky its my first time doing so 

I was just wo dering what happens now with my current broadband

[caesarome]

Sky should tell you previous supplier that you have left them so they can finalise a final bill and pay back anything that might be owed to you but it is always worth checking with them that this has been done.

[paulw12345]

@caesarome 

I am doing the same.

EE have written and emailed me.

On change over day will EE broadband just stop working when OR do their cabnet bit?

The new sky superfast is phone over voip, so guess the landline phone will stop when change over occurs and  i could spot the change over?

[jamesn123]

@paulw12345 

Correct, when your EE service stops working you can plug your Sky hub in and plug the phone into the hub.

It may take until midnight on the day for your Sky connection to start working

[paulw12345]

@jamesn123 

thanks James.

I have been with EE since it was wanadoo, orange days, so never changed ISP before.

So the EE internet will actually stop altogther on change over day, better tell my daughter not to work from home that day then...

[jamesn123]

@paulw12345 

Yes your EE connection will stop when the engineer goes to the cabinet/exchange. Normally you would expect to lose your connection for about 30mins while the changeover happens and you plug the Sky hub in. However like I said in my last post it can take until midnight so you do need to account for that.