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Discussion topic: Superfast useless broadband

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This message was authored by: Flappy1

Message posted on ‎29 Sep 2025 06:03 PM

Superfast useless broadband

Since having superfast broadband i cant download Alexa, Solax (solat) app or sky emails 

 

Can anyone help.

 

Thank you

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This message was authored by: jamesn123

Message posted on ‎01 Oct 2025 11:26 AM

Re: Superfast useless broadband

Posted by a Superuser, not a Sky employee. Find out more

Hi @Flappy1 

You may need to disable Sky Shield in your broadband settings on the My Sky app

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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This message was authored by: Flappy1

Message posted on ‎01 Oct 2025 04:09 PM

Re: Superfast useless broadband

Thank you.  Tried it hut does not work.

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This message was authored by: JimM1

Message posted on ‎01 Oct 2025 04:40 PM

Re: Superfast useless broadband

@Flappy1 If it was and you did have to change it, allow 24hrs for it to go, just not an instant do it now and then it happens!

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