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Discussion topic: Superfast briadband but slow download

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jodie2469
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This message was authored by jodie2469 This message was authored by: jodie2469

Superfast briadband but slow download

‎12 Oct 2024 09:54 PM

I'm paying for superfast but my download speed varies between 6 and 13 ?? 

 

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Chrisee
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This message was authored by Chrisee This message was authored by: Chrisee

Re: Superfast briadband but slow download

‎13 Oct 2024 08:05 AM

Posted by a Superuser, not a Sky employee. Find out more

@jodie2469 run the service checker in the My Sky app and click through to get your current connection speed. If thst is slower than it should be the app should offer to get your line checked. On the same page it will show the guaranteed speed for your line as the longerca copperline is the lower the speed it can deliver.

 

If thst all looks fine the issue will becthe WiFi speed in your homecwhivh Sky cannot control.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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