Superfast activation fee

[KazmirKa]

Hi I was charged superfast activation fee although there was none in the contract. It was charged 50 pounds and the subtracted 40. So I still was charged with 10 pounds of superfast activation fee!

[Chrisee]

@KazmirKa this something you need to check with Sky so I have escalated your post to the team who support the forum. They should be intouch offering an online chat through the forum where a chat button should appear. 

[Anonymous]

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@KazmirKa wrote:
Hi I was charged superfast activation fee although there was none in the contract. It was charged 50 pounds and the subtracted 40. So I still was charged with 10 pounds of superfast activation fee!

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That will be the Sky "Admin fee" which I personally abhor and have not and never will pay. It should have either been mentioned if you talked to someone or will be in the contract/small print.

[Greenfingers001]

Thanks for escalating this. We’ve sent an invite to chat.

[Greenfingers001]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks