Super slow broadband

[WheresWookie]

Very frustrating to have incredibly slow broadband speeds- so slow we can't connect our heating hub to any of our radiators meaning the house is freezing. Speed tests on sites other than sky show that the speeds are far below our guarantees, but Sky's test shows nothing is wrong- very convenient! I have no idea what to do. Quite desperate with kiddies in the house and them being cold.

 

[Addie15]

Hi there, @WheresWookie. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147