Super slow broadband

[Khushal1]

Just had the Sky superfast broadband hub installed a few days ago. I needed an upload speed of at least 2.5 mbps for my security camera, but Sky's upload speed is less than 0.25 MB on a daily basis, when the expected upload speed should be around 9 mbps.

Although Sky says that this is normal in the first 10 days of service, I believe that this actually means that when you ring them after 10 days, they fob you off until you pass the 14 days cooling period to cancel the contract without  incurring any terminatio fees.

Has anyone ever noticed a drastic change in the upload speed after 10 days of use?

[cookiemonsteruk]

@Khushal1 

Could you post your hub stats

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

[Holmesy70]

Cookie

Can you see anything untoward with these stats.......last few days ive seen a lag/buffering with sites ive used many times with no issues.

[Khushal1]

The router stastics are not available for the Sky white hub 6.

[Highlinder]

@Holmesy70  Have you been re-starting your router a lot as the downstream noise margin is sitting at 8.8 and it should be 6.0 , What speeds are you supposed to be getting on your connection?

[Highlinder]

@Khushal1  What speed are Sky saying you are supposed to be getting on your connection when you run the service checker to the router?

[Khushal1]

download speed = 16.5 mb, but sky provides no info on upload speed...looking good, they say...though Speedtest shows this to be around 1.7 mbps.

[Highlinder]

@Khushal1  What device are you using to measure your speed with? Have you reported this to Sky that you are getting such a low speed?