Super slow broadband and resolution

[Dreamingof5G]

Sky tends to go down alot from 12-2 am but will come back on quite quickly or the next day. This time its come back at around 1mbs and been this way for 3 days. Sky website says everythings fine. Got on the phone and after 35 mins because their systems werent working properly i now have an engineer booked for 4 days time! From the information available everything says the speed to my hub is limited/is the problem yet they are sending someone to my house instead of the exchange. Can anyone from my stats below gather anything which would point to the problem? 7 days at 1mb dl that is disconnecting multiple times a day is pretty painfull.

[Dreamingof5G]

Noise margin up and down from 10-30+ on the downstream in the same day.

[jamesn123]

Hi @Dreamingof5G 

Your stats clearly show a line fault and you have confirmed that as you mentioned your margin goes up and down which it is not supposed to do.

Sky should have booked an Openreach engineer who will initially come to your house to test the line from your socket and then trace the fault which may end up being local to your home or further back towards the cabinet. 

[Dreamingof5G]

I figured if they sending out engineers to the exchange its normally alot quicker than having them come to your house is all. Frustrating is not the word - house is in uproar  xD

[Dreamingof5G]

Main concern is spending a week like this for them to come on friday and be like "Oh yeh nothing wrong at your house its a line fault or w.e" and then have to wait till the next week for someone else to fix it.

[Chrisee]

@Dreamingof5G the fault will lie somewhere between the cabinet and your hub. If Sky have booked an appointment for a home visit their diagnostics will have shown a possible fault in your home thar isnt 100% cerain but most faults result in a remote check. Nobody can guarantee it will be fixed on Friday but most faults are. 

[jamesn123]

@Dreamingof5G 

That's not how it works. To investigate domestic faults an engineer must be assigned to the job whether they come to your home or go to the exchange is irrelevant and doesn't save any time. The reason they book a home visit is because if the fault is to be found on your property & they did not book a home visit you would be stuck with the fault until an appointment could be made to visit while you were in.

The only time a fault would be booked as an exchange/cabinet only visit is if Sky know there is a problem with their kit or if Openreach have reported an area fault.