Discussion topic: Suddenly boardband connection failed, and I tried all the way sky virtual assistant told me

This message was authored by: Hilda47 · ‎30 Jun 2023

Hello,

My boardband suddenly disconnected on this morning. I tried all the waysky's virtual assistant recommanded me. I reseted the sky broadband hub, but it still don't working.

Now, the broadband hub power and wifi is on green light, but internet light is off.

My house use optical network terminal (ONT ).

I check all the cable both pull tighten on the hub and terminal.

I cannot use the service checker, because it show 'Sorry, no address is associated with your account' on the page.

Please help me solve the problem. I just use sky broadband only a month.

This message was authored by: Highlinder · ‎30 Jun 2023

@Hilda47 Are all the lights green on the ONT or is there one red light on the ONT?

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.

This message was authored by: Pretty12345 · ‎20 Sep 2023

It's not working

Discussion topic: Suddenly boardband connection failed, and I tried all the way sky virtual assistant told me

Suddenly boardband connection failed, and I tried all the way sky virtual assistant told me

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Re: Suddenly boardband connection failed, and I tried all the way sky virtual assistant told me

Re: Suddenly boardband connection failed, and I tried all the way sky virtual assistant told me

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