Stuck order

[Carley77]

Hi, has anyone experienced a stuck order? This has been going on since my order was due to be activated on 20/11/2025. I am at my wits end trying to resolve it through the usual channels. Even the complaints department have been useless.

Does anyone have an escalation email address at Sky?

TIA

[caesarome]

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@Carley77 wrote:

Does anyone have an escalation email address at Sky?

TIA

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There is no actual email address but there is an online email form you can use to get a complaint in:

https://www.sky.com/help/complaints

This gives Sky 8 weeks to resolve this or you can request a deadlock letter to take it further.

[JimM1]

@Carley77 Not aware off any and the e-mail for complaints is what sky deals with!

[Carley77]

Thank you for your reply.

I have already emailed using that address a number of times (first time on 15/12/2025) and had no-one from the complaints team try and resolve my issue. I have just received notification to raise my issue to CISAS as it's been 8 weeks.

I have 4 pages of telephone script speaking to numerous departments/managers. Promised call backs and no one calls.

Absolutely appalling customer service!

[JimM1]

@Carley77 That's your next step to follow, sky will soon be able to get rid once you have the final part done!