Hello @Balkandola, thanks for taking the time to join our Community and make your first post however we're sorry that you're reporting issues with your Sky Stream Puck! 🙁
I'll send you an invite to a private chat shortly and we can help get this working better for you.
Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
Thanks, Jason-
