Speed to hub poor

[Natalie833]

I've been checking my speed on my new broadband and it's showing daily average of 10.6 but should be in the 40's. How to I go about increasing this

thanks 

[JimM1]

@Natalie833 First think to do is run the service checker, then go click on the broadband and have a look at what sky see in the last 30 day's off operation on your line. Link is below.

https://www.sky.com/servicechecker

[Natalie833]

Thanks I've already run the service checker and it's showing 10.6 for last 29 days when should be in the 40's

[JimM1]

@Natalie833 Then you either have a line fault or you need to call sky and have them check for you.

[Natalie833]

Thanks I've booked an engineer 👍🏼