Speed to hub poor - any ideas?!

[Penney23]

I'm at the end of my tether. Several calls back and forth. Signal is worse than before we swapped to fibre. Cannot watch a film without Disney plus 'circle loading'. We have been given a WiFi booster and I think it's worked a little but we have constant issues. Every time I ask about an engineer they won't send one out?! Do sky not have engineers anymore?! We are getting constant 'poor' speed to our home. BT OP states no line issue. Well someone is lying! We've updated to '300' and rarely get this speed! The speed increased on upgrade but it's just not good. It's dropping all the time. We have average devices attached but it's the same when I'm trying to WFH and everyone else is out! Help! 

[Chrisee]

@Penney23 increasing the speed of the. connection you buy from Sky will make no difference if the bottleneck is the speed of the WiFi connection from the. Hub to your devices in your home. 

When full fibre is installed often the hub gets moved which can impact the coversge you get from its WiFi. If thst applies consider if you can move it to a better position. Make dure its off the floor out in the open on a surface above obstructions like radiators. You may need a longer cable to connect to the ONT theseare standard Ethernet cables which you can buy in any length you need. 

Second point is the booster which needs proper siting to be effective. It needs a good connection to the hub so should be placed no more than halfway to where you need the boost. Halls and landings are often good places.if you need more boisters you need to talk to Sky as these come as part of their WiFi Max psckage.

[TimmyBGood]

---

@Penney23 wrote:

 Do sky not have engineers anymore?! ! 

---

Sky 'engineers' are mostly satellite dish installers, not telecoms maintainers.  Either way they cannot touch upstream Openreach network hardware: that's a monopoly.

[JimM1]

@Penney23 I upgraded to the FF500 connection and apart from a few times that the OR Network got real busy then get the full 500/70Mb/s speed every time so NO issues really on the Fibre side.... The SR203 that sky supplied for my connection i used tested and even resurected my old SE210 sky booster and all was fine with it for the 6 weeks i kept it on to check.... 

Not sure what you have but the Fibre ONT position and the Sky Hub position i took care off it all before OR installed the new ONT! The hub position move can have a dramatic effect on the wireless wifi especially when they stick it all to one side off the house which is the preferred OR way off doing it, they just think let the hub push it everywhere and that's when it all falls apart as a single hub may just not be able to do that from a new position!